Privacy Policy for Duress Mobile

Who We Are

The Duress Mobile application is published and operated by CenTrak, Inc., a Delaware corporation with its principal place of business at 826 Newtown-Yardley Road, Newtown, Pennsylvania 18940, United States.

CenTrak, Inc. is a wholly owned subsidiary of Halma plc, a company registered in England and Wales (Company Registration No. 00040932), with its registered address at Misbourne Court, Rectory Way, Amersham, Buckinghamshire HP7 0DE, United Kingdom.

This Privacy Policy applies only to the Duress Mobile application and governs the collection, use, and disclosure of personal and location data when you use the App. CenTrak respects your right to privacy and processes personal information in accordance with applicable privacy and data protection laws.

2. Location Data Collection and Use

2.1 Types of Location Data We Collect

• Precise GPS coordinates and real-time location during emergencies
• Altitude, accuracy, and multiple location provider data
• Automatic address geocoding and movement detection

2.2 When We Access Your Location

• Continuous Background Monitoring: 24/7 emergency detection
• Emergency Events: Immediate capture when duress is triggered
• Emergency Response: Sharing location with responders

2.3 Why We Need Location Access

• Providing precise location to emergency responders
• Supporting workplace safety and compliance
• Associating duress events with specific locations

2.4 Location Data Storage and Sharing

• Cached locally for performance
• Transmitted to secure GraphQL endpoints
• Shared immediately during emergency events

3. Background Location Access

Duress Mobile requires "Allow all the time" location permission to ensure emergency detection works even when the app is closed or the device screen is off.

4. Emergency Data Collection

• User and staff identification information
• Emergency device identifiers and BLE scan data
• Emergency timestamps and response status

5. Data Sharing and Third Parties

• Emergency response systems and APIs
• Authorized workplace safety personnel
• Authentication and infrastructure providers

6. Android Permissions Required

• ACCESS_FINE_LOCATION
• ACCESS_COARSE_LOCATION
• ACCESS_BACKGROUND_LOCATION
• BLUETOOTH_SCAN / BLUETOOTH_CONNECT
• FOREGROUND_SERVICE

7. Data Retention and Security

• Emergency location data retained per safety policy
• Non-emergency data purged automatically
• Encrypted transmission and secure storage

8. Your Privacy Rights

• Control permissions via device settings
• Request access, correction, or deletion of data

9. Children’s Privacy

Duress Mobile is intended for workplace use and is not designed for children under the age of 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by a revised effective date.

11. Contact Us

CenTrak, Inc.
Email: info@centrak.com
Address: 826 Newtown Yardley Road, Newtown, PA 18940, United States
Phone: +1 (215) 860-2928